These booking terms (‘Booking Terms’) are between the SWN Y MOR Hotel (referred to as ‘We’/’Us’/’Our’) and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of accommodation services (‘Booking(s)) by Us to You. These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.
When You make a payment using a credit card, We will be displayed as the merchant of record.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of a deposit equivalent to the value of the first night stay; (iii) any other amount We have specified at the time of Your booking; or (iv)We have agreed to collect payment from You either on arrival or departure. Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or check-out or at an earlier date if so requested by direct communication between You and Us. You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card. When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.
All prices include VAT where applicable at the current rate. Prices are per room per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You.
The total amount payable to confirm Your Booking is the total cost of Your first nights accommodation with Us. This amount is non-refundable or transferable and will be charged to Your credit or debit card offered at the time of Booking.
Arrival and Departure
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation.
Cancellations & Amendments
Any deposit You agreed to pay at the time You made the Booking is non-refundable or transferable. If You cancel Your Booking by providing more than 4 full days notice, no additional payments will be owed to Us. If You cancel Your Booking by providing 4 full days notice or less, You will be charged any outstanding balance as shown on Your Booking Confirmation. The total amount will be charged to Your credit or debit card offered at the time of Booking.
Should You change the number of guests, dates, room nights or room type (“Amendment”), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking can be cancelled and the terms described in this Cancellation clause shall apply.
Maximum Room Occupancy:
All rooms have a maximum occupancy limit of 2 without prior agreement from Us. This limit includes all adults, children &/or infants, regardless of age. Should You arrive with additional occupants (Adults, Children &/or Infants) We will be unable to accommodate You and You will not be eligible for any refund. If You have Booked a room on a single occupancy basis and arrive with an additional occupant (adult, child &/or infant), We may still be able to accommodate Your request, but an additional charge will be payable.
Damage & Disturbances
You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect. You agree that We are authorised to charge the amount reasonably required to make good or remedy any such damage or loss to the credit or debit card offered at the time of Booking. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages. We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control.
We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to High Level Software (Registered Office: The Maltings, East Tyndall Street, Cardiff, CF24 5EZ), including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: High Level Software.